FAQ

What shipping options are available for accessory and floral orders?

Accessory and Floral Shipping is available at a flat rate of $7.99.

Pick-Up by the customer at our store location is available for accessory and floral orders during business hours. An email will be sent to the customer when the order is ready for pick-up. Please have this email available when picking up the order.

What shipping options are available for centerpiece boxes?

Centerpiece boxes ordered through the website can only be picked up at our store location during business hours. An email will be sent to the customer when the order is ready for pick-up. Please have this email available when picking up the order.

What shipping options are available for chandeliers and rugs?

Chandeliers and Rug Shipping is available at a flat rate of $39.99.

Pick-Up by the customer at our store location is available for rug orders during business hours. An email will be sent to the customer when the order is ready for pick-up. Please have this email available when picking up the order.

What shipping options are available for bedding?

Bedding Shipping is available at a flat rate of $19.99.

Pick-up by the customer at our store location is available for bedding orders during business hours. An email will be sent to the customer when the order is ready for pick-up. Please have this email available when picking up the order.

What are Chic Artique's refund and return policy?

All sales are final. Returns and refunds will only be granted for items that were damaged or broken by us.  You MUST report damages no more than 5 days after your package has been delivered.  

For bedding purchases that you are unsure about, we suggest you purchase a sham for color and fabric. We will take a return on a single sham for your convenience. 

Please note that we do not cover items that were broken during shipment using uShip. Please review uShip's damage policy and follow their guidelines on uShip's website.

How long do other types of orders take?

Depending on the stock we have available, it can take up to two weeks to fulfill and ship an order.